Forethought AI is an advanced generative AI platform designed to enhance customer support across different industries. It provides innovative solutions such as Solve, an AI-driven agent that interprets messages and delivers precise responses across various communication channels; Triage, which predicts, categorizes, and assigns support tickets efficiently; Assist, equipping support agents with instant access to critical information; and Discover, which uncovers proactive insights to optimize customer interactions. These tools help minimize response times, boost resolution efficiency, and elevate customer satisfaction.

Some key use cases of Forethought AI:

• Automating replies to frequently asked customer questions.
• Identifying, categorizing, and directing support tickets to the right agents.
• Empowering support teams with quick access to essential knowledge.
• Extracting insights from support interactions to pinpoint areas for improvement.