Overview

Decagon is a cutting-edge customer support platform powered by AI, specifically tailored for large organizations aiming to enhance their customer service operations. By utilizing generative AI technology, Decagon allows companies to offer round-the-clock, intelligent support that is both scalable and efficient.

Key Features

• Always Available AI Agents: Continuous customer support without the need for human involvement.
• Completely Generative Responses: Generate unique, contextually relevant answers.
• Effortless Integration: Simple, seamless connection with existing knowledge bases, tools, and workflows.
• Ongoing Improvement: AI agents that enhance their capabilities through continuous interactions.
• Comprehensive Analytics: Recognize conversation patterns, detect irregularities, and provide actionable insights.
• Agent Support: AI-assisted copilot that aids human agents in streamlining intricate tasks.

Use Cases

• Automated ticket resolution process.
• 24/7 customer chat support.
• Customer engagement during the pre-sales phase.
• Multilingual support for global customers.
• Efficient troubleshooting of complex issues.
• Enhancing customer experience.

Technical Specifications

• Cloud-based SaaS platform.
• Advanced natural language processing technology.
• Machine learning models consistently trained on customer interactions.
• Top-tier enterprise security measures.
• Supports various communication channels.
• Compliant with SOC 2 standards.