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Cognigy

Cognigy

AI-driven coding helper with intelligent suggestions and communication

Aide from Codestory is an AI-driven coding assistant that provides smart code suggestions, in-context messaging, and privacy-centric features. It works flawlessly with VSCode, boosting efficiency while ensuring your code remains safe.

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Cognigy: Enterprise Conversational AI for Automating Customer Service

Cognigy is a top-tier enterprise conversational AI solution that helps businesses develop advanced AI agents for automating customer service tasks. By utilizing generative AI and cutting-edge natural language processing, Cognigy empowers companies to create intelligent and flexible customer interaction systems.

Key Features

  • Creation of enterprise-level AI agents with a visual workflow builder
  • Support for over 100 languages
  • AI-powered conversations that mimic human-like interactions
  • Easy integration with leading contact center systems
  • Advanced capabilities for both voice and text-based communication
  • Real-time agent support and efficient knowledge management
  • Supports omnichannel customer experiences

Use Cases

  • Automating customer service processes
  • Managing technical support communications
  • Engaging customers in sales and marketing
  • Scheduling appointments
  • Proactively reaching out to customers
  • Providing multilingual self-service options for customers
  • Boosting agent productivity

Technical Specifications

  • Cloud-based platform
  • Security and compliance at an enterprise level
  • Architecture driven by APIs
  • Support for both voice and digital communication channels
  • Machine learning-powered intent recognition
  • Real-time analytics and reporting features
  • Highly scalable infrastructure capable of handling millions of interactions

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