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AgentsForce

AgentsForce

AI-powered customer support that replicates your top agents to handle queries independently

A virtual customer service assistant powered by AI, trained using interactions from your most skilled human agents. With robust security measures and PII masking, AgentsForce delivers exceptional resolution rates by mimicking human problem-solving abilities and utilizing customer data.

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AgentsForce: Revolutionizing Customer Support with AI

Overview

AgentsForce is a cutting-edge AI-powered solution for customer support, designed to emulate the expertise of your organization’s top agents, ensuring superior assistance. With proven resolution rates reaching 75% and cost savings of up to 67% per ticket, it marks a remarkable leap forward in automated customer service innovation.

Key Features

  • Dynamic Learning: Learns from agent interactions to replicate effective problem-solving strategies.
  • Robust Security: Includes built-in PII masking, data safeguards, and compliance with SOC 2 and GDPR standards.
  • Holistic Ticket Resolution: Utilizes customer information, knowledge base articles, and past solutions to address queries.
  • Smart Escalation: Effortlessly passes complex issues to human agents when required.
  • Exceptional Precision: Delivers 99.8% accuracy in live environments.

Performance Highlights

  • Achieved a 72% resolution rate within just three weeks.
  • Reduced response times by 90%.
  • Lowered costs per ticket by 67%.
  • Outperforms alternatives like Intercom AI.

Technical Details

  • Developed by experienced AI experts from companies like Alibaba and Google.
  • Features enterprise-level security to ensure data protection.
  • Retains sensitive information within the client’s environment.
  • Fully SOC 2 certified and GDPR compliant.

Pricing Model

  • Operates on an outcome-based pricing approach, where payment is required only for successfully resolved interactions.

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